Employment Services

STEP 4: Start Your New Job

You did it! Your hard work has paid off — now it’s time to embark on your new journey. Here are a few things you need to know about getting comfortable in the US workforce.

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Communication at Work

4 Simple Ways to Communicate Better With Your Customers (blog)

Man on a computer speaking on a phone

Originally published on Entrepreneur

Communication is at the heart of human interaction, and it can make or break a business. Being able to communicate effectively with customers can lead to increased sales, repeat business and referrals. On the other hand, not being able to can quickly lead to decreased sales, frustrated customers and negative word of mouth.

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What Are Problem-Solving Skills? Definitions and Examples (blog)

Problem-Solving skills

Originally published on Indeed

When employers talk about problem-solving skills, they are often referring to the ability to handle difficult or unexpected situations in the workplace as well as complex business challenges. Organizations rely on people who can assess both kinds of situations and calmly identify solutions. Problem-solving skills are traits that enable you to do that.

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9 Examples of Nonverbal Communication in the Workplace (blog)

Two colleagues shaking hands

Originally published on Indeed

Many people use nonverbal communication to express how they’re feeling and what they’re thinking. Understanding and communicating with others at work is one challenge, but interpreting nonverbal body language can present unique challenges.

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Word Stress in American English: English Rhythm for Clear Pronunciation (Syllable Stress) (video)

Improve your word stress in American English and learn English rhythm for clear pronunciation. Word stress, also known as syllable stress, is absolutely essential if you want to speak English more clearly. When you correctly stress words in English, native speakers will understand you better.

How to Communicate Clearly in English for Customer Service and Call Center Jobs (video)

Are you a non-native English speaker who needs better communication skills because you work in customer service, a call center, or technical support? In this video, you’ll learn how to communicate clearly in English for customer service and call center jobs. These tips will help you improve your accent if you speak with clients and customers in English and want to make sure they understand you better.

Motivations and Challenges to Employment

Professionalism in the Workplace (video)

8 tips on professionalism in the workplace.

Employer Expectations (determined by students)

Employees around a conference table

  • Respect staff and colleagues
  • Be punctual — early is OK
  • Dress appropriately
  • Use appropriate language
  • Call in daily when you are sick
  • Ask questions for clarification
  • Keep working if you are talking to coworkers (don’t stop)
  • Follow the cell phone policy of your company
  • Return from breaks on time
  • Help a coworker if you finish your tasks early or ask if there is
  • something you can do

Use: Colleagues, supervisors, teachers, advisors, volunteer supervisors, clients, or managers

If none of the above are available or you have never worked, use a friend as a character or personal reference or to support your work ethic or reliability.

*3 to 4 are fine unless you are applying for a supervisory/upper
management position, then 5 to 7 will be helpful.

5 steps to remove yourself from drama at work (video)

No matter your industry, you’ve experienced drama at work. In this funny and all-too-relatable talk, community leader Anastasia Penright outlines five steps you can follow to better coexist with your coworkers and focus on what’s really important.

Work-Life Balance: Time Management Skills That Work (blog)

Employees in a conference room

Originally published on Indeed

In an age of 24/7 connectivity, achieving work-life balance is more challenging than ever. Perhaps it’s no coincidence that Millennials, the most digitally connected and largest segment of today’s labor force, place such a high premium on their personal time.

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Tips for Keeping the Job You Have (blog)

Woman reviewing a document

Originally published on Indeed

One of the comments I get over and over again from unemployed job seekers is to do whatever you can to keep the job you have unless you’re ready to move on and have a new job lined up.

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